Ultimate Paintball LLC has been in business since 2002. Ultimate Paintball has a retail store located at 7075 Stormy Lane Bonne Terre, MO 63628. It is about 60 miles south of St. Louis. Our business has continually been increasing over the years, so in 2006 we moved into a large warehouse. Now we can order in bulk and add on many new items giving you much lower pricing than our competition. We are a member of the Missouri Better Business Bureau and the Online Better Business Bureau since 2005.
Tax Policy
Missouri state residents are subject to sales tax.
We ship with Fedex and USPS. If your package is 9 pounds or less it will be shipped with Fedex SmartPost. If the package is over 9 pounds it will be shipped with Fedex Ground/Home Delivery. We use USPS for light items or for orders going to PO Boxes. Express orders will be shipped by Fedex 2 Day Air.
Ultimate Paintball wants you to be happy with your purchase. All our products are brand new factory sealed. We will take back any item within 30 days for a refund minus shipping if it is factory sealed unopened and in original condition. We will exchange accessories that are covered under warranty. All markers are covered under warranty from the manufacture. All returns require our approval first, please call 1(573)358-1300 or email returns@PNTBALL.COM. All of our markers come with at least a 90 day parts and labor warranty and most of our markers come with a one year parts and labor warranty - please contact the manufacturer for warranty repair or replacement. No refunds on any opened packaged.

Holiday Return Policy

We will extend the return policy for orders placed from November 1st thru December 15th to January 15th the following year/.

Can I return anything?
You may return most merchandise within 30 days of the original invoice date. Certain products may not be returned for any reason, including paintballs or any washed or worn--beyond fitting--apparel item.

My item is unopened and unused.
Unopened and unused products may be returned for a credit to your PayPal account, credit or debit card. Merchandise must be returned complete with all the original manufacturer's packaging, manual(s), blank warranty cards, miscellaneous parts and accessories. We also ask that you include a note with your return explaining why the package was shipped back to us, and an RA# that will be provided by our customer service department to be written on the outside of the box. You may contact us for the RA# at 1(573) 358-1300. Incomplete returns will be subject to additional charges at our discretion, and any item sent back with obvious signs of use or wear will be subject to a minimum 25% restocking fee. Unless you were shipped something incorrect or defective, we cannot refund shipping charges or transit insurance. If you received free shipping we will deduct the shipping charges if you are wanting a refund. If you just want to exchange for something else then we won't deduct the free shipping charges.

What about open or used items?
Open or used products returned to Ultimate Paintball will be subject to a restocking fee to be determined upon receipt to us. This restocking fee will vary depending on the condition of the returned merchandise. Merchandise that has been used and/or shows signs of wear and tear may be subject to a restocking fee of up to 75%. Regarding returned items, used is defined as any attempts to install, fire, wear or wash. Please call 1(573)358-1300 for a return authorization number.

Paintball guns
Since all of our guns are shipped to you brand new, factory sealed, and with a one-year warranty, you will need to contact the manufacturer about any issues you are having regarding a marker purchased from us. You can find their contact information in the owner's manual that was included, and also on their official website (if you need this information, feel free to contact us for the URL.) We cannot accept any opened markers back for a refund, only a repair which will be shipped to the manufacturer. Thank you!
Tel: 1(573)358-1300 x1
Hours: 9am-5pm central time

Mailing Address:
7075 Stormy Lane
Bonne Terre, MO 63628